Service & Support

Discover the Difference

Every day our team at Valence strives not only to be a supplier, but also a trusted partner to your business. We have over 20 years of experience in the lithium ion industry and have deployed more than 500,000 battery modules in the field. Corporations from a wide array of markets trust Valence batteries to power their vehicles and products.

Premier Customer Support

  • Service & Support20+ years of experience
  • Providing high-level customer service
  • Free firmware updates available
  • On-site technical support available
  • Stocking inventory in North America and Europe for immediate shipments
  • Fast replacements for RMA’s

We don’t just sell batteries, we offer full service & support

Our highly skilled technicians and application engineers work hard to provide the highest level of customer service for your business.

  • System modeling to your application’s duty cycle
  • Application testing using one of our many cell, module, and pack battery cyclers
  • Implementation support including recommendations of securing or racking methods, chargers and algorithms
  • Phone, email, and on-site technical support available in North American and Europe

Just In Time Deliveries

Our warehousing and distribution network allows us to ship over 90% of standard product orders the next business day. Standard products are warehoused in Asia, North America and Europe allowing for the rapid fulfillment of most orders.

The graphic of our corporate locations below does not include:  Fulfillment centers in Dallas, Texas;  Antwerp, Belgium; and  Suzhou, China which provide Just-in-time (J.I.T.) inventory options and Q.A. testing.

Valence locations
Powder Cell & Pack Assembly Facility in Suzhou, China